Rental Policies

TTC has specific policies for field, room, and storage rentals.

By booking with us, you agree to the terms that apply to your specific rental.

Facility Rules

Booking Etiquette

  • Doors to the facility open 15minutes before your booking is set to start.

  • The last 5 minutes of your rental are for packing up and exiting the field.

  • All netting and goals must be returned to their original position.

  • Leave the field in the same condition it was found.

General Rules

  • Bring all belongings onto the field. TTC is not responsible for lost or stolen items.

  • No roughhousing or playing in the change rooms.

  • No slamming lockers.

Dressing Rooms

  • Only water is permitted on the turf. No food, gum, or other drinks.

  • No abuse, disrespect, or obscene behavior toward staff or others.

  • No spitting.

  • Do not climb or hang on nets.

  • No smoking in or near the facility - please use our designated smoking areas outside.

  • No overnight parking.

  • Children must be supervised at all times.

Cancellation Policy

Effective May 1, 2025

TTC does not offer refunds or credits for cancelled bookings.

You may:

  • Gift your rental to another individual

  • Find your own replacement renter

TTC does not assist with rebooking or sourcing replacements. In emergencies, TTC reserves the right to reschedule or reassign bookings.

Room Rental Policy

Before you leave the room you are renting, you are required to clean up after yourself (leave the room in its original state).

A tidying checklist will be provided in the room. If you are not sure what to do, ask our staff on shift!

If the room is left untidy, a $40 cleaning fee will be charged to the renter.

Tidying Checklist

  • Chairs and tables must be returned to original place.

  • Wipe down tables, counter tops and whiteboard (ask staff for a sanitizer spray bottle and cloth)

  • All garbage must be bagged and any decorations removed

  • Floor must be clear of debris

Storage Policy

Effective May 1, 2025

Applies only to seasonal storage renters at TTC1 or TTC4.

Summary:

  • Storage units are seasonal and require approval

  • Must be kept clean, organized, and safe

  • Unpaid, abandoned, or misused storage may be cleared without notice

  • Unauthorized access or personal use may result in forfeiture of storage

Lost & Found

Items left at TTC will be held for 15 days before being donated to local charities.
We recommend labeling personal items clearly with your or your child’s name.

Note: TTC staff are unable to search for specific items. You are welcome to check in person.

TTC 1 - How to find our Lost & Found

Enter through the fieldhouse doors, turn right until you reach the bins. You’ll see a door labeled "Office Entrance." Go through, turn left, and enter the main foyer. On your left is a door labeled "Attendant" and "Lost and Found." Ask the attendant for access.

TTC 4 - How to find our Lost & Found

Enter through the fieldhouse doors and turn right until you reach the TV and whiteboard. Enter the door labeled "Attendant" into the hallway. Follow it straight, then turn left with the hallway. You’ll reach the main foyer with the gym in front of you. On your right are glass doors, and farther right is a door labeled "Attendant." Ask the attendant for access.